Shipping policy

Domestic Shipping

  1. Processing Time

    • Orders are processed within 1-2 business days. Orders are not processed on weekends or holidays.

  2. Shipping Rates & Delivery Estimates

    • Shipping charges for your order will be calculated and displayed at checkout.
    • Delivery typically takes 3-7 business days, depending on your location. Expedited shipping options are available at checkout for an additional fee.

  3. Shipment Confirmation & Order Tracking

    • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

  4. Damages

    • We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

International Shipping

  1. Processing Time

    • International orders are processed within 1-3 business days. Orders are not processed on weekends or holidays.

  2. Shipping Rates & Delivery Estimates

    • International shipping rates vary based on the destination and weight of the package. Shipping options and costs will be calculated at checkout.
    • Delivery typically takes 7-21 business days, depending on the destination and shipping method chosen.

  3. Customs, Duties, and Taxes

    • Urbanari is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  4. Shipment Confirmation & Order Tracking

    • You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Additional Information

  1. Order Modifications

    • Once an order has been placed, we are unable to make modifications or cancel the order. Please ensure all details are correct before confirming your order.

  2. Undeliverable Packages

    • If a package is returned to us as undeliverable, we will contact you to arrange a reshipment. Additional shipping charges may apply.

  3. Lost or Stolen Packages

    • Urbanari is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

  4. Contact Information

    • For questions regarding this Shipping Policy, please contact us at Bansiecom@gmail.com